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Yesterday, CN announced it signed a service level agreement with TSI Terminal Systems Inc. that establishes specific performance targets and measurement tools for containers flowing through the Vancouver gateway.

The pact “flows” from a CN-TSI supply chain collaboration agreement announced last month that commits the parties to drive greater efficiencies and improve customer service in the gateway, CN officials said in a prepared statement.

The service level agreement’s key performance indicators include on-time train departures and arrivals, train capacity utilization and average terminal dwell time of containers.

“This service level agreement is designed to drive continuous improvement in CN and TSI performance at the Vancouver Gateway, which is critical to better customer service and increased throughput at Port Metro Vancouver,” said CN President and Chief Executive Officer Claude Mongeau.

Last month, TSI entered into a productivity and performance agreement with Canadian Pacific covering containers flowing through the Vancouver gateway.