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11/1/2021
Amtrak is introducing more than 200 new ticket kiosks in over 150 stations across the United States.
The kiosks feature an updated user interface that will require only minimum touch, Amtrak officials said in a press release.
The rollout will begin in the Northeast Corridor, then in the Midwest and out to the West Coast through the end of the year. Stations where the kiosks will be installed first are Washington Union Station in Washington, D.C.; Joseph R. Biden Railroad Station in Wilmington, Delaware; and Moynihan Train Hall in New York City.
The kiosks can be activated by touch, card swipe, barcode scan or headset insertion. Updates enable riders to pick their departure from any station and pick reserved seating. Future updates will include contactless payment and send tickets to email addresses.
Amtrak's existing Quik-Trak kiosks, which have been in service for nearly 20 years, will be retired by the end of the year.
"As we continue to modernize our trains and stations, we are concurrently providing modern amenities to our customers, and we are accomplishing that goal with the new Amtrak kiosk," said Amtrak Executive Vice President, Chief Marketing and Revenue Officer Roger Harris.