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Last year, Burlington Northern Santa Fe provided United Parcel Service a perfect peak season (Thanksgiving through Dec. 24) by recording zero service failures, or loads that failed to meet scheduled transit times. This year, BNSF is off to a good peak-season start — the railroad's moved 14,395 UPS loads during the past 17 days without a service failure.

Quick-thinking employees have helped. During Thanksgiving weekend, BNSF's Manager of Denver Hub Operations Jary Griffith discovered three UPS loads being dropped off in an empty lot by contract drivers. He advised hub and local UPS officials of the unusual drop-off point, preventing loads from being left behind, according to a prepared statement.

And on Dec. 2, several cars were taken off line in Belen, N.M., because of deteriorated roller bearings. BNSF mechanical personnel quickly changed the wheels and coordinated a high-priority service-recovery train, which arrived in Northbay, Calif., in time for UPS' twilight sort.

"It took hard work and dedication from every single employee involved in these 'good saves' to ensure these packages reached destination on time and damage free," said BNSF Manager of UPS Marketing Steve Chavez.