KCS: Process-improvement initiative under way; Starling joins Ferrellgas board

Kansas City Southern is developing a new Business Process Improvement (BPI) program designed to serve as a cornerstone for redefining systems and services.

BPI is based on lean manufacturing "Six Sigma" problem-solving methodologies, according to an item posted on the "KCS News" web page. Over time, the methodologies will be customized into a unique approach and specific process-improvement goals, KCS officials said.

In the coming months, members of various departments will provide input on BPI opportunities. Four core team “Black Belts,” or experts on a particular process, will be deployed throughout the organization and focus on projects aligned with their goals.

Initial BPI projects include further reducing dwell time for intermodal cross-border shipments, better documenting terminal standard operating procedures and enhancing customer communications for shipment delays, KCS officials said.

“BPI provides a framework and a set of tools to solve complex business problems and empowers our people to find new and creative, common sense and data-driven ways to meet our customers’ demands," said KCS senior vice president and chief information officer Mike Naatz.

Meanwhile, KCS President and Chief Executive Officer David Starling has joined Ferrellgas Inc.'s board. A KCS board member, Starling also serves as chairman of Kansas City Southern Railway Co. and Kansas City Southern de México S.A. de C.V.

Ferrellgas provides propane to customers in all 50 states, the District of Columbia and Puerto Rico.

"David Starling has an impressive history of building shareholder value at one of our nation's oldest Class I railroad companies," said Ferrellgas President and CEO Stephen Wambold in a press release.