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The U.S. Railroad Retirement Board (RRB) recently scored 90 out of a possible 100 points in an American Customer Satisfaction Index (ACSI) survey.

In June and July, ACSI surveyed widow/widowers and retirees and/or their spouses who received payment from the board between Jan. 1 and May 31, 2005. Respondents rated the RRB in three categories.

The board garnered its highest score in customer service with a 94. Respondents noted the RRB’s courtesy, professionalism, responsiveness and information accuracy.

Under the “confidence index” and “survivor benefit process” categories, the board scored a 92 and 88, respectively. A majority of the respondents were “pleased with the ease of the [benefit] process and with the amount of supporting documentation required,” RRB officials said in a prepared statement.

In two previous ACSI surveys conducted in 2002 and 2001 — the only other RRB-rated surveys — the board scored a 75 and 82, respectively. Federal organizations use the survey to critique their services and benchmark their performance against similar private-sector agencies.