Norfolk Southern overhauls e-commerce tool

Norfolk Southern Railway has released its next generation of AccessNS, an e-commerce tool that enables customers to use a one-stop digital platform to conduct business with the railroad.

The revamped portal features faster functionality and a modern, intuitive user interface that's easier to navigate. By selecting digital "widgets," customers can create personalized dashboards that give them quick access to information they consider most vital to their logistics needs, NS officials said in a press release.

The improvements are part of the Class I's broader initiative to enhance services, including technology that "significantly improves the customer experience," they said.

The AccessNS overhaul allows customers to track shipments using interactive maps; obtain real-time data on rail-car movements, including deliveries and pickups; and request pricing, place shipping orders and manage shipment exceptions.

"We have redesigned AccessNS from the ground up, giving it a totally new look," said Fred Ehlers, vice president information technology and chief information officer. "We want to provide our customers with timely and reliable data they need to satisfy the demands of their customers and grow their business."

Customers can learn more about the revamped AccessNS through this video.