Norfolk Southern solicits input from new customer advisory board

Norfolk Southern Railway yesterday announced it's forming a new customer advisory board of industry leaders and stakeholders.

The new initiative aims to deepen the company's engagement with key voices from the industries it serves and leverage their insight to further enhance the Class I's customer experience, NS officials said in a press release.

The railroad will incorporate feedback on its operations and customer service practices to refine how it meets clients' evolving needs and expectations, they said. The board will meet regularly to discuss current initiatives, identify areas for improvement and explore new opportunities.

Advisory board members include leaders from a range of sectors, including chemicals, automotive, food production, paper and packaging, intermodal transportation, energy, recycling and global logistics.

Meanwhile, NS this week announced it would provide timber for the construction of a Department of Forestry and Environmental Conservation building project at Clemson University in South Carolina.

The majority of the wood used for the state-of-the-art building will be longleaf pine harvested from the Brosnan Forest, a 14,400-acre timber and wildlife preserve near Charleston, South Carolina. The building project will help serve the Southeast as an education and research hub for wood-based construction, sustainable building practices, NS officials said.