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Passengers are more pleased than ever with Bay Area Rapid Transit’s (BART) service, according to results of the agency’s latest customer satisfaction survey. Ninety-three percent of the respondents said they would recommend BART to a friend and nearly nine out of 10 said they were satisfied with service — the agency’s highest-ever satisfaction rating.

Agency officials attribute the high marks to improved customer service, better on-time performance (which averages 95 percent) and the recent completion of a 10-year, $1.2 billion renovation program.

Under the program, BART overhauled most of its passenger cars, escalators and elevators, and replaced fare gates and ticket machines.