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11/11/2022
The Chicago Transit Authority's latest monthly scorecard shows the agency is marking improvements in rail service.
Part of a "Meeting the Moment Action Plan" introduced earlier this year, the scorecard is based on collected data and an analysis of rail-service delivery and ridership, CTA officials said in a press release.
The November scorecard shows that 77.2% of rail service was delivered, up from 71.8% in August. Compared to pre-pandemic service levels, weekday service is at 82.5% versus the prior 95.4%. Saturday service was recorded at 77.3%, compared to 83.9% pre-pandemic, while Sunday service was at 77.6% compared to 87.1% pre-pandemic.
The Brown, Orange, Green and Pink lines are all meeting more than 90% of their weekday scheduled service, a significant improvement, CTA officials said. However, Blue Line service continues to suffer from challenges related to staffing shortages, slow zones and intermittent construction, they said.
Additionally, wait times for trains are down significantly across the system, with triple headways down 61% and double headways down 45%.
The multifaceted action plan aims to improve the rider experience by providing more consistent and reliable service, safer rides, cleaner facilities, modernized amenities and a stronger workforce.