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After a couple years of slumping ridership, Caltrain has posted four consecutive months of ridership increases, primarily because of improved timetables that include new Baby Bullet express service.

Since June, ridership has increased about 17 percent; in September, Caltrain surpassed 31,000 average weekday riders. In addition, total September revenue totaled $1.9 million, a more than $200,000 increase compared with September 2003.

In late 2001, Caltrain’s daily ridership fell below 30,000 passengers because of the Bay area’s sluggish economy and post-Sept. 11, 2001, job losses. So, Caltrain launched a customer service initiative designed to provide more express service and trains, and streamline schedules.

Caltrain continues to focus on other customer service initiatives, such as extending the "Go Pass" pilot program, which enables companies to purchase an annual pass for full-time employees at a fixed rate of $79.50.