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The Connecticut Rail Commuter Council recently released an annual report that summarizes the highs and lows of providing service to state residents and commuters during 2011. The council’s members are MTA Metro-North Railroad and Shore Line East commuters who serve as advocates of fellow riders.

Issues addressed in the report include a decline in customer satisfaction to 81 percent in Metro-North’s annual customer survey; winter service outages; poor communications and fare increases; a “continued delay” in delivery of new M8 rail cars; and Metro-North’s creation of a bill-of-rights style “passenger pledge,” council officials said in a prepared statement.

Council members meet regularly with Metro-North and Connecticut Department of Transportation officials, and testify before state and regional boards and commissions “in favor of affordable, reliable rail service” in Connecticut, they said.