DCTA releases results of passenger satisfaction survey

Eighty-two percent of Denton County Transportation Authority (DCTA) riders who participated in a recent survey said they'd recommend the agency's services to a family member or friend.

The Texas agency sent out the surveys in April. A total of 2,617 riders responded, or about 22 percent of DCTA's average daily ridership for that month, agency officials said in a press release.

Of the respondents, 60 percent said they use DCTA services daily. Another 17 percent said they use DCTA services once or twice a week. The agency provided more details about the survey results in this YouTube video.

DCTA operates the A-train commuter line, which connects with Dallas Area Rapid Transit's Green Line in Carrollton, Texas. The agency also operates bus services. Each year, DCTA serves nearly three million passengers systemwide.