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As part of its fiscal-year 2012 budget, the Massachusetts Bay Area Transportation Authority (MBTA) will stop processing requests for refunds related to service delays on June 30.

Eliminating the refunds will save the system about $1 million annually, MBTA officials said in a prepared statement.

MBTA General Manager Richard Davey acknowledged that some customers might be disappointed with the program’s end. However, the savings will be reallocated to development of other customer service enhancements designed to benefit more customers, he said.

Among the new customer service initiatives to be rolled out soon are smart phone applications for commuter rail that will enable riders to know their train status; countdown clocks that provide “next train” information on the Red, Orange and Blue lines; the ability to use a “CharlieCard” to park at various stations; and discounted parking rates at nine commuter-rail and trolley stations.