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RAIL EMPLOYMENT & NOTICES



Rail News Home Passenger Rail

9/27/2012



Rail News: Passenger Rail

MTA ridership surveys show improved satisfaction


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The Metropolitan Transportation Authority's (MTA) recent rider satisfaction surveys found satisfaction with service has rebounded on MTA Long Island Rail Road (LIRR) and MTA Metro-North Railroad after a year of weather-related disruptions.

On LIRR, 86 percent of the respondents said they were "satisfied" or "very satisfied" with overall performance in 2012, an 8 percentage point improvement over 2011, when major storms and service reductions affected rider satisfaction, MTA officials said in a prepared statement.

On Metro-North, respondents provided an overall 93 percent satisfaction rating, marking a return to 2010's level following a "disappointing" 2011, when the railroad garnered an 89 percent rating, they said.

The survey results also showed improvement in key areas of MTA New York City Transit's subway service — speediness, usefulness of announcements, overall information and communications, station maintenance, and condition of handrails and escalators — where initiatives to bolster service had been implemented, MTA officials said.

MTA uses the survey results to decide where to devote its resources. The surveys were conducted in June.