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Rail News: Passenger Rail
9/27/2012
Rail News: Passenger Rail
MTA ridership surveys show improved satisfaction
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The Metropolitan Transportation Authority's (MTA) recent rider satisfaction surveys found satisfaction with service has rebounded on MTA Long Island Rail Road (LIRR) and MTA Metro-North Railroad after a year of weather-related disruptions.
On LIRR, 86 percent of the respondents said they were "satisfied" or "very satisfied" with overall performance in 2012, an 8 percentage point improvement over 2011, when major storms and service reductions affected rider satisfaction, MTA officials said in a prepared statement.
On Metro-North, respondents provided an overall 93 percent satisfaction rating, marking a return to 2010's level following a "disappointing" 2011, when the railroad garnered an 89 percent rating, they said.
The survey results also showed improvement in key areas of MTA New York City Transit's subway service — speediness, usefulness of announcements, overall information and communications, station maintenance, and condition of handrails and escalators — where initiatives to bolster service had been implemented, MTA officials said.
MTA uses the survey results to decide where to devote its resources. The surveys were conducted in June.
On LIRR, 86 percent of the respondents said they were "satisfied" or "very satisfied" with overall performance in 2012, an 8 percentage point improvement over 2011, when major storms and service reductions affected rider satisfaction, MTA officials said in a prepared statement.
On Metro-North, respondents provided an overall 93 percent satisfaction rating, marking a return to 2010's level following a "disappointing" 2011, when the railroad garnered an 89 percent rating, they said.
The survey results also showed improvement in key areas of MTA New York City Transit's subway service — speediness, usefulness of announcements, overall information and communications, station maintenance, and condition of handrails and escalators — where initiatives to bolster service had been implemented, MTA officials said.
MTA uses the survey results to decide where to devote its resources. The surveys were conducted in June.
