NJ Transit boosts rail, bus rider satisfaction grades

New Jersey Transit is continuing to improve rider satisfaction on it rail and bus service, according to its latest "Scorecard" survey.

The agency recently posted on its website the results of its latest customer-service survey, which indicated an overall satisfaction rating of 6.4 for the first quarter of fiscal-year 2014, matching the agency's highest customer satisfaction rating that was achieved in third-quarter FY2013 and nearly reaching the annual goal of 6.5, NJ Transit officials said in a press release.

Rail riders gave NJ Transit an overall score of 6.0, matching the survey high set during the previous fiscal quarter and posting a strong improvement over the baseline rating of 4.5. About 135,525 passengers rode NJ Transit trains on a typical weekday during the quarter.

The agency also posted record-high scores for its light-rail and bus services during the same time period, they said. Light-rail riders gave the agency an overall satisfaction rating of 7.4. About 37,525 customers used the agency's three light-rail lines on a typical weekday in the fiscal quarter.

"This survey data continues to drive our strategic decisions with the goal of improving the overall experience for the people who use the NJ Transit system each day," said Executive Director James Weinstein.  "We remain committed to actively monitoring our customers’ feedback so that we can respond to meet their needs."