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The Port Authority of New York and New Jersey recently launched a $6 million campaign designed to improve customer service at its Port-Authority Trans-Hudson (PATH) facilities, and airports and bus terminals.
The authority will hire more customer service representatives, including 22 at PATH terminals. Representatives who have direct contact with customers will wear the same uniforms and receive standardized training.
PANYNJ also will obtain systems to provide riders real-time information at facilities and launch a restroom cleaning program.
6/3/2005
Rail News: Passenger Rail
New York, New Jersey port authority program promises to please more customers
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The Port Authority of New York and New Jersey recently launched a $6 million campaign designed to improve customer service at its Port-Authority Trans-Hudson (PATH) facilities, and airports and bus terminals.
The authority will hire more customer service representatives, including 22 at PATH terminals. Representatives who have direct contact with customers will wear the same uniforms and receive standardized training.
PANYNJ also will obtain systems to provide riders real-time information at facilities and launch a restroom cleaning program.
