Rising Stars 2023: Geetika Mahajan

Geetika Mahajan, 38
Senior manager, customer product and strategy
CN

Nominator’s quote: “As part of CN’s technology roadmap, Geetika is setting up the team and laying the groundwork to define the modernization roadmap and strategy that will help CN mitigate significant risks arising from outdated systems, technologies and legacy processes.” — Carole Michelucci, CN

Education: MBA, with a specialization in operations and finance, Indian School of Business; bachelor's degree in engineering, Birla Institute of Technology and Science, Pilani, with a specialization in electronics and instrumentation.

Job responsibilities: Driving the evolution of customer product portfolio within the customer solutions group of the information and technology function. Also responsible for defining the legacy modernization roadmap and strategy to help mitigate significant risks arising from outdated systems, technologies and legacy processes. This involves collaborating with various business partners, industry vendors and IT teams to ensure that we have a comprehensive plan that enhances our systems and processes.

Career path: I began my career at CN on the business architecture team within the IT function, where I was involved in various digital transformation initiatives for the intermodal business. During this time, I gained valuable experience in defining strategic roadmaps and creating product blueprints that were closely linked to business objectives, systems health and existing challenges. My role allowed me to closely collaborate with multiple teams, including business, solution and enterprise architecture.

Building on this foundation, I moved on to the customer solutions group, where I currently lead the product and strategy team responsible for product intake and definition.

How did you get into the rail industry? After working in the technology sector for several years, specifically within the banking and financial services industry, I wanted to transition into an industry with a greater purpose. When an opportunity to work in rail transportation presented itself, I didn't hesitate to jump on board. It's been an incredible journey ever since, and I feel privileged to be a part of an industry that plays such a critical role in the economy.

What is the best career advice you’ve received so far? One of the most impactful pieces of career advice I've received is to surround myself with individuals who are at the top of their game. As the saying goes, “If you want to be a 10, surround yourself with 11's, 12's and 13's.” This advice has helped me understand the importance of seeking out mentors, collaborators and team members who are not only knowledgeable and experienced, but also passionate about what they do.

What advice would you give to a new railroader? Become a knowledge sponge. Soak up all the information you can by asking thoughtful questions and seeking out learning opportunities. By being curious and inquisitive, you show a strong desire to grow and improve.

What was your first job? My first job was in the field of intellectual property where I worked on drafting patents for innovators, creating infringement claim charts and identifying potential licensing and acquisition targets for top business software firms. It was a fascinating introduction to the world of intellectual property and a great opportunity to work with highly innovative companies.

Share a fun fact about yourself I recently discovered my green thumb and have been nurturing my own herb garden. It's been a fulfilling journey to grow, harvest and incorporate fresh herbs into my cooking.

If you could have dinner with anyone alive in the world, who would it be and why? I am genuinely inspired by Barack Obama’s exceptional leadership qualities and unparalleled oratory skills. The way he can inspire and connect with people through his speeches is truly remarkable. It is precisely this captivating skill of his that makes me eagerly desire a chance to sit down for dinner with him and engage in a meaningful conversation.

Who has had the biggest influence on your career and why? When reflecting on my career journey, it's difficult to pinpoint just one person who has had the biggest influence. Instead, I attribute my professional growth to the cumulative impact of numerous people. I have been fortunate to encounter supportive mentors, inspirational leaders and a network of colleagues who have played pivotal roles. Their guidance, encouragement and unwavering support have significantly shaped my career.

Describe a major obstacle in your career and how you surmounted it. One of the significant obstacles I encountered in my career was the challenge of presenting my own point of view and ideas while working alongside seasoned experts with decades of experience. It can be intimidating to voice your thoughts in such an environment. However, I approached this obstacle as an opportunity to learn and grow. I actively seek out every opportunity to immerse myself in the business, learning from the expertise and experience of my colleagues.