Reading & Northern promotes Ludwig to VP customer service

The Reading & Northern Railroad has appointed Susan Ludwig vice president of customer service.

She will oversee all customer service managers, as well as all business — including anthracite coal, forest products and general merchandise — for over 70 customers, Reading & Northern officials said in a press release.

Ludwig joined the railroad in October 2011 as a customer service manager. She was promoted to director of customer service in 2013 and assistant vice president of customer service in 2016.

"Susan has done an excellent job working with our customers since joining the railroad," said President Wayne Michel. "Taking care of the customer at Reading & Northern is job No. 1, and we are fortunate to have Susan running our customer service department."