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Washington Metropolitan Area Transit Authority (WMATA) recently reorganized its management structure to streamline departments and improve customer service.

WMATA consolidated 12 departments reporting to the general manager and chief executive officer into four: customer service, operations and safety; planning and development; workforce development and administration; and finance.

The public affairs, strategic programs and auditor general departments also will report directly to GM/CEO Richard White.

In addition, the board secretary/chief of staff position will be split to better support the GM/CEO and oversee internal administration. The secretary and chief of staff previously reported directly to the GM/CEO; now, the chief of staff will be second in command instead of the deputy general manager of operations. The deputy GM will be replaced with a director of operations in the customer service, operations and safety department.

"The new unit will be more streamlined and more focused on the core mission of operations, maintenance and reliability of our basic service and infrastructure," said White in a prepared statement.