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9/9/2021
Recent data from the American Public Transportation Association (APTA) showed that ridership dropped 79% in 2020 as compared to 2019.
While the numbers are slowly recovering, the truth is that transit riders today are remarkably different from riders who took transit before COVID-19, according to a new white paper.
Today’s riders need, want and demand different things from public transit. To understand the differences and their expectations for the future of transportation, TransLoc-sponsored poll of 1,200 working Americans (ages 18 and older) who currently use transit and/or regularly used transit before the pandemic.
Overall, the survey found that transit riders are eager to get back on the road, but they’re demanding changes from transit agencies to rebuild their confidence in using public vehicles.
For example, 71% are concerned about catching an illness on transit. As a result, 73% want more protocols to prevent overcrowding and 73% want more cleanliness protocols.
The survey was taken in July. To access the entire report, click here.