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7/7/2021
New York City's 311 outreach assistance has been expanded to include the MTA New York City Transit (NYCT) subway system.
Subway riders can use the NYC311 app or web portal, call, or text to request homeless and mental health outreach assistance or to identify non-aggressive panhandling. Prior to the upgrade, the 311 system did not recognize subway stations as a part of the city's geography, according to a Metropolitan Transportation Authority (MTA) news release.
"This update to the 311 system will help get assistance to those in need and make the subway system safer for everyone, which is always our top priority," said MTA Chief Safety Officer Patrick Warren. "Not every incident requires a police response. Now we can more easily connect vulnerable New Yorkers experiencing homelessness or mental health crises with the support and services they need."
By incorporating line, station and station-specific platform and entrance data in the 311 system, users can better specify an individual's location within a station allowing for quicker response, and will give both MTA and the city more precise information to use to allocate station and social services resources.