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Florida East Coast Railway (FECR) has reached a service performance milestone for United Parcel Service. The 351-mile regional recently marked 700-straight days of failure-free service, a new record for any transportation company serving UPS, according to FECR. The railroad’s previous failure-free service record of 698 days was set in 2005.
During the nearly two-year period, the railroad handled more than 62,000 intermodal loads for UPS and met transit time commitments. The regional’s service performance helped UPS company deliver more than 95 million packages on time, FECR said.
“We rely on partners like FECR to provide great customer service despite the daily challenges they may face,” said UPS Vice President of Transportation Randy Welch in a prepared statement. “This new milestone demonstrates that FECR has linked customer service to business success in meeting service commitments.”
5/11/2007
Rail News: Short Lines & Regionals
Florida East Coast Railway's UPS service streak reaches 700 days
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Florida East Coast Railway (FECR) has reached a service performance milestone for United Parcel Service. The 351-mile regional recently marked 700-straight days of failure-free service, a new record for any transportation company serving UPS, according to FECR. The railroad’s previous failure-free service record of 698 days was set in 2005.
During the nearly two-year period, the railroad handled more than 62,000 intermodal loads for UPS and met transit time commitments. The regional’s service performance helped UPS company deliver more than 95 million packages on time, FECR said.
“We rely on partners like FECR to provide great customer service despite the daily challenges they may face,” said UPS Vice President of Transportation Randy Welch in a prepared statement. “This new milestone demonstrates that FECR has linked customer service to business success in meeting service commitments.”
