Job description: As VP of intermodal operations — a role she assumed in January 2024 — Carrie oversees operations at more than 40 intermodal terminals.

Why she's influential as a leader: Carrie has completely reshaped intermodal terminal operations at CSX, making the system more efficient and setting a higher bar for the industry. With a deep understanding of operations, network planning, and supply chain management, she takes a big-picture view — balancing both internal and external factors to find the best solutions.

Using advanced analytics and real-time data, Carrie has given CSX better visibility into its operations, helping the company spot potential issues early and tackle them before they become bigger problems. This has led to more reliable service and happier customers.

But Carrie's impact goes beyond processes and data. She believes in connecting with employees at every level, encouraging open feedback, and fostering a culture where trying new things is welcomed. Her leadership has empowered teams to experiment, improve, and push for continuous growth in the way CSX operates.