Job description: Cherita Hunter Jones has over 17 years of experience at Norfolk Southern Railway, where her career has been defined by a steadfast commitment to leadership, developing others, and operational excellence. Cherita began her career as an assistant signalman on a construction gang. Her understanding of operations and eagerness to grow quickly led her to operations supervisor training, where she honed her skills as a frontline leader. These experiences equipped Cherita with the ability to bridge strategy and execution, earning the respect of both frontline employees and leadership teams.

Why she's influential as a mentor: Cherita's impact extends beyond her individual roles — she has consistently championed initiatives that drive inclusivity and professional growth across NS. Notably, she co-founded the Women in Operations lunch-and-learn series, which was designed to foster dialogue, connection and mentorship among women in the organization. This initiative has grown into a platform for collaboration and leadership development, inspiring employees to share experiences and strengthen their careers.

Cherita's ability to develop and empower others has positioned her as a role model for future leaders. Her journey — from agreement-level beginnings to frontline management and organizational training — reflects her adaptability, tenacity and deep commitment to advancing a culture of excellence.

She mentors five colleagues on career-planning goal setting and taking charge of their destiny. As a Women in Operations Steering Committee member, she supports newer employees in navigating their careers and building confidence in their roles. Additionally, her involvement in employee resource groups has strengthened staff by encouraging their participation in volunteerism and professional development.

Additionally, Cherita's efforts in STEM projects and book drives for Atlanta Public Schools demonstrate her belief in engaging with people inside and outside the company.