Job description: After joining the company five years ago, Tracy quickly became location manager in Toronto at one of the company's busiest locations.

Why she's influential as a leader: Tracy has made a significant impact on Backtrack Railway Services through her skills, work ethic and dedication. She fosters a positive work environment by taking the time to understand the needs and challenges of her team, then offering guidance and encouragement. Her approach ensures that employees feel valued, which in turn boosts morale and productivity.

In terms of customers, her deep product knowledge and understanding of the rail industry enable her to offer valuable insights and anticipate customer needs before they arise. One of her notable strengths is an eagerness to learn. Her dedication to mastering product knowledge and industry best practices has positioned her as an expert in her field.